Benjamin LAURENT

10/2010 – today : IT Consultant at AUBAY, Capellen (L) – CDD

Tasks :
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 Call-Center Agent creating Help-Desk tickets using Unicenter Service Desk (CA USD) software
 Executing migration project of the European Parliament and Justice's Court computer's park
 Replacing old workstations by new PC, with backup and reintegration of data and settings
 Ghosting hard drives, reinstalling OS, reconfiguration of Outlook mailboxes
 Controlling users PC remotely via LANDesk tool

05/2010 – 09/2010 : Computer Technician at PROBUREAU, Sensenruth (B) – CDD

Tasks :
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 Installing and repairing multifunction devices (printers, faxes, copiers)
 All kind of maintenance of desktop or laptop in workshop
 Troubleshooting at clients and delivering pieces or consumables at home
 Recovering critical customer's data, multilevel formatting, OS reinstalling
 Securing Wi-Fi networks of private or informatics park

· 10/2009 – 04/2010 : Computer Technician – Seller at ECOLUXPC.COM, Libramont (B)

Tasks :

 Installing and configuring TV (plugging, setting) + satellite / decoder synchronization
 Welcoming customers, managing cash register and clients delivering
 Electronics welds on Hi-Fi devices
 Encoding products and managing stock and orders via MILLENIUM software