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Diana AGUIRRE

LUXEMBOURG

En résumé

Mes compétences :
IT Service Management
Gestion de portefeuille projets
Leadership

Entreprises

  • Gestetner S.A. - CONFIGURATION TECHNICAL SUPPORT

    maintenant Providing technical support to customers about different kind of issues related to communications between scanners, printers, faxes, photocopiers. Installation and configuration on servers and workstation on different Operative Systems (windows, Mac, AS/400, etc.)
  • Emerio Globesoft - Project Director

    2017 - maintenant
  • ZURICH INSURANCE PUB LIMITED COMPANY - Global Head of Service Management

    Paris 2015 - 2017
  • HCL technologies - Service Delivery Manager

    PARIS LA DEFENSE 2015 - 2015
  • HCL technologies - Senior Manager

    PARIS LA DEFENSE 2014 - 2015
  • NTT Europe Ltd - Customer Service Manager

    Londres 2012 - 2013
  • NTT Europe - Customer Service Manager

    2012 - 2013
  • Ecole Supérieur de Commerce Bretagne Brest - Lecturer on Trade Negotiation

    2012 - 2012
  • Ecole Supérieur de Commerce Brest-Bretagne - ASISTENTE D'INVESTIGATION

    2010 - 2011 Internship: 10/2010 - 05/2011
    Marketing Junior Consulting
  • ATLAS INTERNET SOLUTIONS S.A. - NTT Communications - Premier Service Manager

    2009 - 2010 • Definition of strategy to deliver the IT service according to ITIL methodology.
    • Managing of local teams.
    • Reporting the evolution of the service.
    • Evaluating results of service according to the SLA agreed.
    • Definition of best practices to improve de service.
    • Creation of budgets related to the service.
    • Creation of new personalized plan to improve the IT platform of each customer.
  • Atlas Information Technology S.A./ NTT EU - PREMIER SERVICE MANAGER

    2009 - 2010 • Definition of strategy to deliver the IT service according to ITIL methodology. In agreement with our partner in UK, France, Spain and Germany.
    • Coordination with local teams according to customer's requirements.
    • Evaluating and reporting results of service according to the SLA agreed.
    • Reviewing of best practices to improve de service.
    • Creation of budgets related to the service.
  • SOPRA GROUP - SUPPORT & QUALITY TESTING ENGINEER / PROJECT MANAGER

    Paris 2008 - 2009 Gas Natural Company
    SAP IS-U: Support and testing of SAP IS-U applications, main operational process: accounting, prices, etc.
    SAP PM: Support and testing of SAP PM applications, related to operational process.
    Managing and reporting the service results weekly, and planning and controlling monthly interventions.
    Generalitat of Catalonia – Project Manager
    Managing software/hardware and telecommunications projects to improve the service of different emergency departments.
    Performing the process of selecting providers.
    Analyzing and evaluating key requirements in each area of development (software, hardware, and telecommunication).
    Planning the project of each punctual project (software, hardware, resources, etc.) according to the stakeholder’s requirements.
    Organizing workshops.
    Providing full information about the status of each project.
  • Sopra Group Spain - SUPPORT & QUALITY TESTING ENGINEER / PROJECT MANAGER

    2008 - 2009 Gas Natural Company
    SAP IS-U: Support and testing of SAP IS-U applications, main operational process: accounting, prices, etc.
    SAP PM: Support and testing of SAP PM applications, related to operational process.
    Managing and reporting the service results weekly, and planning and controlling monthly interventions.
    SAP CO-PA, FI-CA, RH: Tester engineer Corporative applications May ‘08 – June ‘09

    Generalitat of Catalonia – Project Manager
    Managing software/hardware and telecommunications projects to improve the service of different emergency departments.
    Performing the process of selecting providers.
    Analyzing and evaluating key requirements in each area of development (software, hardware, and telecommunication).
    Planning the project of each punctual project (software, hardware, resources, etc.) according to the stakeholder’s requirements.
    Organizing workshops.
    Providing full information about the status of each project.
  • Interfacom S.A. - PRODUCT LAUNCH ENGINEER

    2006 - 2008 Developing and managing the launch of new software and hardware products.
    Planning the project, coordinating providers, stakeholders, and human resources (multicultural team)s.
    Participating in cross functional teams to optimize productivity.
    Conduct the support process.
    Prepare product’s documentation.
    Technologies involved: Oracle, Java, servers, windows 2003 server, exchange, VPN, CISCO router. Communication GRPS, GSM, radio
  • Interfacom SA - PROJECT MANAGER - IT ENGINEER

    2006 - 2008 Developing and managing the launch of new software and hardware products.
    Planning the project, coordinating providers, stakeholders, and human resources (multicultural team)s.
    Participating in cross functional teams to optimize productivity.
    Conduct the support process.
    Prepare product’s documentation.
    Technologies involved: Oracle, Java, servers, windows 2003 server, exchange, VPN, CISCO router. Communication GRPS, GSM, radio.
  • Emergia C.E/ JAZZTEL SPAIN - CONFIGURATION TECHNICAL HELPDESK

    2005 - 2005 Providing technical support to medium size customer in technologies related to Internet configuration, ADSL, frame relay. Routers, modems for Jazztel’s customers.
  • Gestetner S.A. - CONFIGURATION SUPPORT ENGINEER

    2005 - 2006 Providing technical support to customers about different kind of issues related to communications between scanners, printers, faxes, photocopiers. Installation and configuration on servers and workstation on different Operative Systems (windows, Mac, AS/400, etc.)
  • Consulate General of Peru in Barcelona, Spain - IT APPLICATION MANAGER - DATABASE ADMINISTRATOR

    2003 - 2007 Database administration. - SQL Server, Access.
    Networking administrator - MS Windows Server 2003.
    Router configuration.
    Application Management.
    Web developer.
  • Morin Foundation - IT ENGINEER

    2003 - 2004 Technical support to final users, improving IT office.
  • ONG Proyehum - PROJECT MANAGER JUNIOR

    2002 - maintenant Creating projects involved in cultural and personal development for foreign people. Financial budgets, tasks, resources involved.
  • Carlos Correa Architecture Office - IT TECHINICIAN

    2002 - 2003 Providing technical support to end customers in the office.
    Maintaining software applications, communication network.
    Creating new application for end-user as database system, software applications.
  • Velasco Distribution Store - LOGISTICS CONTROLLER

    2000 - 2001 Developing main responsibilities related to logistic processes.
  • SEDALIB S.A - GIS PROJECT LEADER

    1997 - 2000 Managing GIS project.
    Controlling the human resources (4 people), technical resources, implementing process to control the project.
  • Antenor Orrego University - Peru - QUALITY PROCESS JUNIOR CONSULTANT

    1996 - 1997 Implementing new procedures to improve the quality service process in the Administrative Area of the university.

Formations

  • Hult International Business School (London)

    London 2015 - 2017
  • La Salle / Universite Ramon Llull (Barcelona)

    Barcelona 2006 - 2007 Project Management
  • Polytechnic University Of Catalonia (Barcelone)

    Barcelone 2004 - 2006 Master Telematics

    Telecommunications, Networking, Radiocommunications
  • Polytechnic University Of Catalonia (Barcelone)

    Barcelone 2003 - 2004 Software Engineering

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