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Talkwalker
- Operations VP
Luxembourg
2017 - maintenant
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Gallatea
- Consultant indépendant, interim manager
2015 - 2017
• Freelance consultant, program and project manager, interim manager
• SES (www.ses.com): Manages IT consultants for resolving IT configuration management deficiencies while acting as the central point of contact during the initiation of the service and throughout the delivery of the solution. Managed the yearly Business Continuity Planning testing and delivered Business Continuity and Disaster Recovery documentation, in line with ISO 22301 and 22313 standards
• Advised startup and other companies in the following areas: operations, process improvement, user experience, compliance, risk management, business administration, finance, business plans and applications for accelerator programs
• Risk Management Advisor for a company operating on the blockchain and bitcoin spaces
• Portugal Capital Ventures: Assesses new projects submitted by entrepreneurs seeking venture capital funding
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Skype
- Senior Programme Manager
2010 - 2014
- Led and delivered a portfolio of projects and programs involving Business Operations, Finance and Risk Management. Examples of these included:
- Implementation of an automated cash and fees reconciliation system for Payment Service Providers (e.g PayPal, WorldPay)
- Implementation of an interconnect carriers pricing, quality and automatic invoice reconciliation system for voice calls and SMS
- User Experience and User Journey improvements
- Implementation and improvement of Risk Management processes and controls
- Implementation of new regulatory and sales tax requirements
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Millicom International Cellular
- Global Head of Compliance
Leudelange
2007 - 2009
• Developed, implemented, assessed and ensured compliance with internal policies, procedures and controls, the Sarbanes-Oxley act (SOx) and other requirements. These included Procure to Pay (P2P), Billing System (including roaming), General IT (COBIT) and Fixed Assets controls implementation for Business Integrity, SOx and Revenue Assurance
• Reported to the Chief Financial Officer and to the Audit Committee at the Board of Directors
• Managed and developed own local and teams within the 16 countries, supervised all country compliance officers and management of external consultants and auditors
• Identified high risk processes, including network equipment purchase and deployment, billing and revenue processes, mobile payments and money transfer, in high growth environments
• Implemented and assessed adequate controls while coordinating the timely implementation of remediation plans resulting from own, internal and external auditors’ assessments
• Reviewed the group’s financial, technical and revenue processes and identified methods and organization structures to maximize organizational effectiveness to deliver compliance
• Implemented and managed quarterly control self-assessment programs to evaluate adequacy of controls while developing a strong compliance culture among all the operations
• Implemented a governance, risk and compliance digital platform across affiliates and HQ
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ExxonMobil
- Various
Notre-Dame de Gravenchon
2002 - 2007
Credit Advisor for Europe, Middle East and Africa – Treasury Department
• Led the team responsible for Credit Management of a business unit while considering risk, profit margin, financing costs and working capital impact
• Assessed customer creditworthiness, banking and country risks of a EUR 250 million, 1400 industrial customers’ portfolio. Completed periodic analysis based on financial statements, physical customer visits, forward-looking, customer and industry competitive information. Kept up to date customers’ creditworthiness and other related information in SAP
• Approved credit lines, risk ratings and most appropriate and competitive security and risk mitigation levels, including documentary collections and other banking protocols
• Obtained a 65% reduction of sales orders blockage due to credit, achieved through credit processes’ improvement and standardization as well as through sustainable resolution of problematic customer accounts. Worked with customers, together with the sales force
• Reviewed and provided functional guidance and training for receivables collection, including doubtful receivables, bad debt management, repayment plans and account termination
European Controls Integrity Manager
• Implemented internal controls and procedures on post-merger sites in compliance with Sarbanes-Oxley (SOx) and other control and governance management systems requirements
• Led and trained cross-functional teams on European sites for aligning projects and processes’ compliance with legal requirements and corporate policies, standards and objectives. Delivered objective and independent appraisals and recommended process improvements
• Ensured effective and sustainable implementation of new and existing controls practices, including records retention and Business Continuity and Disaster Recovery plans (BCP DRP)
Project Manager, Customer Intimacy Program
• Created and implemented a Customer Intimacy Program in line with corporate strategy of exceeding selected key customers’ satisfaction and improve brand perception, targeting key customers worth EUR 100 million
• Exceeded objectives by doubling and sustaining the number of customers involved across the regions. Obtained a 64% to 94% claims reduction at key targeted customers
• Defined and led internal and external cross-functional projects for delivering aligned and long-term sustainable solutions and improved CRM processes; anticipated customer requirements. Covered areas included product design and manufacturing improvements, logistics and machinability improvements
• Implemented a Performance Management Cycle while maintaining information in SAP
Lean Manufacturing Associate
• Optimized processes and implemented performance management systems, in conjunction with McKinsey & Co. consultants. Covered areas included manufacturing, logistics planning and delivery, quality, maintenance planning and cost control
• Planned and implemented the Films division’s first Manufacturing Business Plan, including Capacity, Efficiency and Capital Investments budgeting and controlling measures
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Delphi, innovation for the real world
- Finance Analyst
2000 - 2002
• Reported to Top Management of European Finance and two worldwide business lines
• Set, justified and controlled business pricing, capital investments and manufacturing footprint decisions worth EUR 500 million for new high-tech product program’s introductions
• Developed and implemented programs’ cash-flow models, based on profitability measures, budgeting processes and capital investments implementation in partnership with global manufacturing sites and Procurement, Engineering, R&D, Sales and Marketing departments
• Prepared and presented to the Top Management economic justification, sustainability and sensitivity analysis for capital expenditure decisions linked to customer awarded programs (e.g. Porsche, BMW, Daimler, Volkswagen, Opel)
• Appraised major strategic projects, including start-up of new ventures, transfer and divestiture of assets and product lines, as EMEA financial representative in global task forces
• Developed business scenarios by integrating market and economic forecasts
• Jointly improved controlling and reporting tools within the global Financial Team
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L'Oréal
- Various
PARIS
1998 - 2000
Supply Chain Manager
• Managed the main industrial logistics team of the Lancôme premium brand, responsible for launching, producing, sourcing and distributing premium make-up products worldwide
• Planned and coordinated launches of new product lines, liaising with internal departments, suppliers and subcontractors, and estimated and followed-up their industrialization budgets
Internal Auditor
• Led multi-disciplinary teams during evaluations of own and suppliers' factories worldwide
