Regis Jeandin

- Mainly focused on our Strategic Partners for the Managed Security Services market. This includes both resellers and partners.
- In charge of all aspects of the partnership: HR, Legal, Marketing, Product Management, Team Management, Delivery...

The role balances Service Management, Account Management, Partner Management, Sales Support, Product Knowledge and Trainings.

Objectives: to ensure the effectiveness of our Partnerships in terms of satisfaction, products and sales volumes.

The Partner Service Manager functions as the primary service liaison to assigned Verizon Business Security Solutions Powered By Cybertrust partners, liaising between the partner, MSS Operations and Engineering, Sales, Professional Services and other relevant Verizon Business affiliates.
The Partner Service Manager is responsible for the Service contract lifecycle and the associated deliverables. He ensures that the service is being delivered as agreed and ensures the requests of the partner are being handled in a professionally and judicious manner. The primary goal of the PSM is to ensure partner and client satisfaction resulting in business expansion and renewal of service agreements.
Partner Service Manager acts in:
- Service Inititation, Project Management...
- Service Delivery, SLA...
- Commercial: assistance to Partner on our Portfolio...

- Develop and maintain an active customer relationship with the high-end customers and focus on the delivery of the Service Level Agreements (SLA) and Quality of Service
- Facilitate a positive and productive long-term relationship with the customers
- Contribute to optimising our processes and procedures for operational quality assurance through customer relationship and ITIL processes

Manager of Luxembourg "Managed Security Services" Security Operations Center (10 people, 24x7x365 remote management/monitoring of Security Devices), SLD/SLA enforcement, Customers point of contact..

Installation and configuration of Security Devices (Firewall and Intrusion Detection Systems, Mail Servers, Antivirus, PKI …)

Installation / Pre Sales and Security Design on Security Infrastructure and LAN/WAN