2015 - maintenant* Ensure the highest standard of customer service is provided to
Emirates customers; provide them with details on Emirates fares
and actively issue online tickets and sell related products by
identifying customer needs; actively seeking out sales opportunities
and promoting all Emirates related products
* Ensure quality standards are achieved for all customer interactions. ;
* Issue Emirates tickets to customers ensuring that all necessary
airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
* Support Travel Agents by assisting them in making bookings with
special arrangements. Advise and guide Travel Agents on quoting
special fares and completing ticketing formalities.
* Fulfill Emirates online queries and other complex activities such as
medical cases and special services
* Support the Customer Sales & Service Officer on closing the end of day sales and banking monies
Paris2009 - 2014 * Update the Local Emergency Response Plan and conduct annual
emergency exercises
* Train Qatar airways and Ground Handling Agents on ALTEA Customer
Management CM-CMS.
* Supervise Check-in, Boarding, Ramp, Baggage make up area, baggage
arrival.
* Ensure Qatar Airways procedures and standards are applied.
* Conduct briefing with GHA/update them with new procedures.
Extend and encourage GHA to deliver a 5-star on the ground services
to our customers.
* Listen, Inform and Assist Passenger when required. ;
* Provide solutions in compliance with Qatar Airways standards and
procedures if discrepancies/problems were to occur.
* Ensure safety Aircraft, Crew and Passengers. ;
* General Administration duties (invoices, statistical reports, update
LERP and conduct annual emergency exercises).
Swissport
- Check-in agent
Roissy-en-France2008 - 2009* Ensure bags are delivered and issue AHLs when necessary.
* Inform, announce delays, and assist passengers in need for special
care (UM, Elderly...)
* Operations agent. Based in the operation office.
Alger2008 - 2008* Meet and greet customers
* Identify customers needs and assist them ;
* Inform, orient customers to ACS agents if more attention is required ;
* Transfer of manual contracts to database
