Dovydas PETKEVICIUS

En résumé

Entreprises

• CSC - GLOBAL IT SERVICE DELIVERY COORDINATOR

  MONTAUBAN 2013 - maintenant CSC is a global leader in next-generation IT services and solutions, having approximately 76,000 employees and reported revenue of $13.0 billion for the 12 months ended July 4, 2014.
  
  
  • Coordinated global IT Services demand and ensured timely service delivery.
  • Handled customer raised Non Catalog requests.
  • Communicated globally with the client and various Lines of Services (Network, Wintel, Technical Architects, Unix engineers, etc.) for the appropriate solution.
  • Prepared cost and labor proposals based on requirements, collected information and followed the contract signed with customer.
  • Transacted closely with different Applications Teams to expedite the requests and define the requirements properly so that customers’ needs are met 100%.
  • Administered the Project Delivery team to ensure smooth transition of the requests to projects.
  • Interacted with end users and management teams from the client side. Identified, evaluated and prioritized customer's issues and complaints.

• AljonIT - EXECUTIVE ASSISTANT

  2012 - 2013 Dealt with day to day duties, such as incoming communication (emails, calls, newsletters etc.).
  Transferred all the queries to higher management.
  Prepared for presentations, organized business trips and conferences
  Created and maintained timetables of the staff, dealt with the local authorities and legal issues.

• Barclays - Provisioning Analyst

  Paris 2011 - 2012 • Provisioned requests in a timely and professional manner for customers across the global Barclays Group at 2nd and 3rd level support;
  • Provided navigational and operational help for a wide range of Barclays processes, procedures and IT Systems;
  • Updated processes and procedures to ensure the delivery of optimum service to all customers, shared the details with own team members and other departments (i.e. Call Center);
  • Monitored progress of tasks & supplier activities to ensure they met their target delivery dates;
  • Ensured all regulatory requirements and controls were adhered;
  • Supported over 50 Java based banking applications;
  • Windows Server 2008, Exchange and Active Directory support;
  • Citrix based connection setup;
  • Back end CRM and SAP applications support;
  • Contributed towards and lead an increase in the quality of requests provisioned by sharing information, updating existing knowledge and writing new knowledge documentation.
  
  Significant achievements:
  • Became 1st point of contact for customer and internal queries regarding BarCorp India project;
  • STAR award for continuous support and help to Service Desk Department (2011/11/08).

• BARCLAYS - PROVISIONING ANALYST

  Paris 2011 - 2012 Barclays is a British multinational banking and financial services company headquartered in London with total assets of US$2.42 trillion.
  
  Provisioned requests in a timely and professional manner for customers across the global Barclays Group at 2nd and
  3rd level support;
  Provided navigational and operational help for a wide range of Barclays processes, procedures and IT Systems;
  Updated processes and procedures to ensure the delivery of optimum service to all customers, shared the details
  with own team members and other departments (i.e. Call Center);
  Monitored progress of tasks & supplier activities to ensure they met their target delivery dates;
  Supported over 50 Java based banking applications;
  Windows Server 2008, MS Exchange and Active Directory support;
  Citrix based connection setup;
  Back end CRM and SAP applications support;
  Contributed towards and lead an increase in the quality of requests provisioned by sharing information, updating
  existing knowledge and writing new knowledge documentation.
  
  SIGNIFICANT ACHIEVEMENTS

• TRANSCOM - ACTIVATION MANAGER

  2008 - 2011 Worked with complex telecommunications, CRM system and software.
  Full range of data input to Clients programs and other different back office tasks (i.e. Citrix based application support, new
  and existing contracts creation/modification/termination).

Formations

• Vilnius College (Vilnius)

  Vilnius 2007 - 2011 Bachelor
  
  Marketing, IT industry, logistics, customer relationships.

Réseau

Pas de contact professionnel