Eytan HATTEM

En résumé

Entreprises

• Prodware - International CRM Business Development

  Paris 2014 - maintenant Management of the CRM business development activities in Prodware countries, including the following responsibilities:
  * Management of the relations with Microsoft and Prodware partners ;
  * Coordination of marketing and sales activities related to Prodware's CRM IP ;
  * Sales Assistance in strategic international deals ;
  * Responsibility for the internal CRM project of the company ;
  * Engagement Manager in international project deployments ;
  * Providing CRM expertise to local subs and partners ;

• Prodware - Director of CRM Operations

  Paris 2010 - 2014 Overall responsibility for the company's CRM activity in the French zone. The role included responsibility for the domains of: Delivery, Support, Pre-sale and CRM competency.
  * Managing the CRM delivery & pre-sale activity ;
  * Managing 20 employees in different countries: project managers, pre-sales, developers etc. ;
  * Responsible for the setup of the Dynamics CRM center of excellence ;
  * Responsible for the near-shore dev operation ;
  * Responsible for CRM methodology ;
  * Concentrating the budget and financial reports of the CRM activity ;

• Matrix - Chief Delivery Officer

  Versailles 2007 - 2010 the company's projects delivery activity. Among my responsibilities were managing 80 employees, managing the overall budget, consulting to strategic customers and taking part in pre-sale activities.
  * Responsible for the Delivery of the company's projects ;
  * Preparation of the company's financial actual and forecast reports ;
  * Responsible for Business Development of Microsoft Dynamics CRM in Matrix ;
  * Management of 85 employees including Project Managers and Site Managers ;
  * Concentration of Company's Contracts with customers, suppliers and partners ;
  * Strategic consultancy to customer and participation in the pre-sale activity ;

• Matrix - CRM Project Manager

  Versailles 2005 - 2007 As a CRM Project Manager I managed multiple teams of Technological Architects, Business Analysts, Developers, QA engineers etc. The role included preparation of project plans, budget management, documentation that met quality standards, confronting international regulations etc.
  Listed below are some projects that were under my responsibility:
  * Upgrading Bank Leumi's Provident Fund system from Siebel 6 to Siebel 7.5 ;
  * Implementation of Microsoft Dynamics CRM 3.0 to Bank Leumi foreign branches ;
  * Implementation of Siebel 7.8 Service Request Module on Bank Leumi's web site ;
  * Designing Neviot's Roadmap for upgrading CRM software (Retail) ;
  * Multi-Channel project for Bank Leumi (Finance) ;
  * Siebel 7.5 Sales Quota implementation for Dubek (Retail) ;

• Starhome - MIS Business Analyst & Developer

  2000 - 2004 * Development of the company's internal Billing System ;
  * Implementation of Siebel CRM 6.3 in the Network Operation Center ;
  * Development of DWH Universe using B.O Designer Tool ;
  * Technical Support for Business Objects and Web Intelligence users ;
  * Implementation of HP Open View, Compaq Insight Manager ;
  * Definition and documentation of the support processes in the company ;

Formations

• Tel Aviv University (Tel Aviv)

  Tel Aviv 2005 - 2010 MBA Business Management - Information Technologies

• Tel Aviv University (Tel Aviv)

  Tel Aviv 1999 - 2003 B.A Economics & Political Science

Réseau

Pas de contact professionnel