Romain PETITOT

En résumé

Entreprises

• Cnh industrial - Product support

  2013 - maintenant Since 2017:
  Work as STS (Specialist Technical Support) for Case CE in double activity with the
  current job. Specialy on Excavator for the French market.
  - Answer to field technical problems for technical support.
  - Escalate technical issue with PTS.
  - Define with the help of the SZM, the quality impovement product according THD
  received (weekly).
  - Share targeted key actions during TSM Top CE Issues Review.
  
  CONSTRUSTION EQUIPEMENT TRAINER (for New Holland / Case ) / Originator of
  CXC / CXD / TLB ST series product
  - Perform training course at dealer premise or in training center on EMEA localisation
  (FR or EN langage)
  - Answer to field technical problems for technical support
  - Coordinate training management in full autonomy on EMEA area
  - Involved in customer meetings, commercial event for marketing support
  - Set up with marketing and sales team, commercial approach and document for event
  - Create training document
  - Translate training documentation for other country

• Barraux Expertise - Technical expert for insurance compagny

  2013 - 2013 Work for insurance company for customer's damages on vehicules (automotive / truck /
  agricultural and construction equipement)
  - Analysing damages of product
  - Advice customers for commercial solutions
  - Find technical solutions for vehicule repairing
  - Controling repairing methods
  - Apply cost process for insurance company
  - Resolve litigation between customers and dealer

Formations

• Lycée Louis Davier

  Joigny 2011 - 2012 High School Diploma
  
  - Perform each mecanical maintenance type (engine rebuilt, gearbox repairing,
  suspensions, braking system...)
  - Diagnosis investigation (solve technical problem on hydraulics or electrics)
  - Receive customer (advice for find the best financial solutions)
  - Conflict management (between customers / insurrance company / dealers)

Réseau

• Cédric BERNARD

• Tony FOURMIGUIER